Refund policy
Return & Refund Policy
Effective September 1, 2026
One Life Clothing wants every customer to be confident in their purchase. Please review this policy carefully before completing your order.
7-Day Return Period
Return requests for eligible merchandise should be submitted within 7 calendar days of confirmed delivery.
To qualify for a standard return, merchandise must be in the same condition in which it was received, unworn and unused, with original tags and original packaging when applicable.
Proof of purchase and the original order number may be required.
Custom Products — Final Sale
Custom, personalized, altered, or made-to-order products are final sale and are not eligible for return or refund when they have been produced and delivered according to the customer's approved order.
This includes custom merchandise produced specifically according to customer-selected specifications, personalization, designs, or other approved customization.
This final-sale provision does not limit any remedy that may be required by law for merchandise that arrives damaged, defective, or materially different from the approved order.
Returns Requested After 7 Days
Return requests submitted more than 7 calendar days after confirmed delivery are not guaranteed to be accepted and may be approved or denied at One Life Clothing's discretion, subject to applicable law.
If a return is approved after the 7-day period, a 50% restocking fee will apply.
The restocking fee will equal 50% of the purchase price of the returned merchandise and will be deducted from the amount otherwise eligible for refund.
The 50% restocking fee does not apply to merchandise confirmed by One Life Clothing to have arrived damaged, defective, or incorrect when the issue was reported within the applicable return period.
Starting a Return
Before sending merchandise back to One Life Clothing, contact:
Include your:
Order number
Reason for the return
Photographs if the merchandise is damaged, defective, or incorrect
Returns sent without prior authorization may not be accepted.
If your return is approved, One Life Clothing will provide instructions for returning the merchandise.
Damaged, Defective, or Incorrect Merchandise
Please inspect your order when it arrives.
If your merchandise arrives damaged, defective, or materially different from what you ordered, contact us promptly with your order number and photographs documenting the issue.
We will review the information and determine the appropriate resolution based on the circumstances.
Refund Processing
Approved refunds will be processed after the returned merchandise has been received and inspected.
Any applicable restocking fee will be deducted before the refund is issued.
Approved refunds will generally be issued to the original payment method when applicable. Your bank, credit card company, or other financial institution may require additional time to post the refund after it has been processed.
Payment Disputes and Chargebacks
If you experience a problem with an order, we strongly encourage you to contact One Life Clothing before initiating a payment dispute or chargeback so we have an opportunity to investigate and resolve the issue through our customer service and return process.
Contact us at:
If a chargeback, payment dispute, or claim is initiated, One Life Clothing may provide relevant transaction documentation to the payment processor, card network, financial institution, or other organization responsible for reviewing the dispute.
Documentation may include order confirmations, transaction records, checkout information, shipment tracking, carrier delivery confirmation, shipping-address information, customer communications, product descriptions, photographs, applicable store policies, and other records related to the transaction.
When carrier records confirm delivery, that delivery information may be submitted as evidence in response to a claim that merchandise was not received.
One Life Clothing reserves the right, to the extent permitted by law, to decline or cancel future orders associated with fraudulent, abusive, or repeated payment disputes.
Nothing in this policy limits consumer rights that cannot legally be waived.
Contact Us
For questions about a purchase, return, refund, or delivery, contact:
One Life Clothing
Onelifeclothing2015@gmail.com
Please include your order number with all order-related inquiries.